At Lewmi Skin, all sales are final. Due to the nature of our services, beauty products, and educational materials, we do not offer refunds under any circumstances.

However, we want you to be fully satisfied with your purchase. If you receive an item that is damaged, defective, or incorrect, you may request an exchange within 7 days of receiving your order.

Exchange Eligibility

Exchanges are only offered if:

• The item arrived damaged, defective, or incorrect, and

• The requested replacement item is currently in stock.

If the same item is unavailable, we may offer a store credit at our discretion.

To Request an Exchange

Email us at lewmiskin@gmail.com within 7 days with:

• Your full name

• Order number

• Brief explanation of the issue

• Photos showing the damage or error

Once reviewed and approved, you will receive instructions for returning the item.

Important Notes

• Items must be unused, unopened, and in original packaging to qualify.

• We do not accept returns for:

  • Used products

  • Opened intimate skincare items

  • Digital products, courses, kits, or educational material

  • Sale, discounted, or promotional items

• Customer is responsible for return shipping costs unless the fault was on us.

In-Studio Services

Payments for services, deposits, and trainings are non-refundable. If you need to reschedule, please refer to our booking & cancellation policies.